Frequently Asked Questions

Orders

What are my payment options?

We accept all the popular payment methods such as PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express and Google Pay.

HOW TO TRACK MY ORDER?

You will receive an email from us after you have placed the order.You'll get confirmation in your email when you purchase and we'll letyou know when your order is on the move. You will be able to trackyour order through your preferred shipping partner.

HOW DO I CANCEL OR CHANGE MY ORDER?

Unfortunately, it's not possible to make any changes to an order orcancel it once it has been placed. However, you could ask for arefund.

Shipping & Delivery

HOW LONG DOES THE DELIVERY TAKE?

We usually take 3-5 business days for your order to be shipped &delivered.

DO YOU OFFER FREE SHIPPING?

No, but all our orders were possible are sent by Royal Mail.

DO YOU SHIP OVERSEAS?

Yes, we ship all over the world. Please note that additional shippingcosts will be applied based on your delivery location.

Refund & Exchange

WHAT IS YOUR REFUND & EXCHANGE POLICY?

You can ask for a refund within 30 days of your purchase. Retumneditems must be in the exact same condition as they were received.

HOW DO I TRACK MY REFUND?

To track the status of your refund, kindly refer to your confirmationemail that you have received from us.

HOW LONG DOES IT TAKE TO GET THE REFUND?

Once we receive your retum, please allow us 3-5 business days foryour refund to process. Refund amount will be automatically debitedto the same form of payment originally used for purchase.

Different types of Locomotives

WHAT IS SO APPEALING ABOUT THE HUNSLETQUARRY OO9 LOCOMOTIVES?

The Hunslet Quarry locomotives are a favourite among O09modellers for a few key reasons. First, their compact yet powerfuldesign makes them ideal for narrow gauge layouts with tight curvesand limited space-perfect for shelf-based or micro layouts. Theselocos were originally built for rugged work in Welsh slate quarries, sothey have a distinct industrial charm, with outside frames, low-slungboilers, and chunky proportions that look great in miniature.Modellers also love the rich historical context: each locomotive hasits own story, often tied to specific quarries like Dinorwic or Penrhyn.With their classic lines and hard-working heritage, they offer bothvisual appeal and storytelling potential, whether weathered andworking or polished and preserved.

WHAT IS THE HUNGARIAN C50 DIESEL LOCOMOTIVE.

AND WHY IS IT POPULAR IN OO9 MODELLING?

The Hungarian C50 is a small diesel-hydraulic locomotive built fromthe 1950s onwards for industrial and agricultural narrow gauge linesacross Hungary. lts boxy, utilitarian design and simple mechanicalconstruction made it reliable and easy to maintain, which is exactlywhy it's become a cult favourite in the OO9 modelling community. ltsquirky Central European chamm and rugged good looks give it adistinctive presence on any layout. With a short wheelbase andcompact footprint, the C50 handles tight curves with ease, making itideal for micro layouts or industrial scenes. Modellers love pairing itwith tipper wagons, peat trains, or forestry stock for an authenticcontinental feel. Whether you're going for weathered and work-stained or freshly restored, the C50 adds an unusual and characterfultwist to any 009 setup.

Glue , Painting and Assembly

GLUE AND ASSEMBLY

Gluing Parts

Lamps & Small Details: l recommend using superglue (cyanoacrylate). ltprovides a strong, permanent bond and works very well with resin parts.Roof & Body to Chassis: For these larger connections, a small amountof PVA glue is ideal. lt creates a secure hold but can be separated later ifneeded. This is especially useful if you ever want to swap out the chassis orreuse the body.

Avoid Using Epoxy or Superglue for the main body-to-chassis joint if youmay need to disassemble in the future-they will create a permanent bond.

Fitting Windows

For attaching clear windows, PVA glue works well and dries clearAlteratively, "Canopy Glue/ Glu N Glaze" (used in model aircraft) isexcellent-it dries completely transparent and doesn't fog or mark thewindows.

Straightening Warped PartsOccasionally, some parts may have a slight warp due to the nature of resin. Luckilythis is easy to fix:

Resin is thermoplastic, so it responds well to gentle heat.Use hot (but not boiling) water to soak the warped part for a few seconds.Once softened, carefully bend it back into shape and let it cool to set.Alteratively, a small hobby heat gun, hairdryer or room heater on a lowsetting can be used to gently wam the part. Once it becomes pliable, adjust itas needed and allow it to cool.